Database
Communication Satisfaction Questionnaire Databank
The Communication Satisfaction Questionnaire, developed by Downs and Hazen (1977), is a primary investigative tools used in communication assessments. Employees were asked about their satisfaction level with various aspects of communication within the organization. This is a summary of employee responses collected from the 26 companies represented in the databank. The results are presented in three sections.
- Table 1 presents a rank-order of the communication satisfaction items in descending order of satisfaction. All means are computed on a “0 – 10” point satisfaction scale, with “0” representing no satisfaction, “5” representing average satisfaction, and “10” representing high satisfaction.
- Table 2 presents employees’ reactions to factors that impact their level of job performance. A “0 – 10” point scale was used, with “0” representing that the item had no influence on performance, “5” indicating average influence, and “10” indicating high influence.
- Table 3 presents the demographics of the sample.
Table 1: Rank of Employee Satisfaction Levels
Rank |
Mean |
Std. Deviation |
Survey item |
1 |
7.45 |
2.44 |
|
2 |
7.14 |
2.34 |
|
3 |
7.07 |
2.17 |
|
4* |
6.88 |
2.04 |
|
5* |
6.81 |
2.04 |
|
6 |
6.79 |
2.02 |
|
7 |
6.69 |
2.29 |
|
8* |
6.64 |
2.12 |
|
9* |
6.53 |
2.06 |
|
10 |
6.48 |
2.66 |
|
11 |
6.39 |
2.52 |
|
12 |
6.38 |
2.29 |
|
13 |
6.34 |
2.50 |
|
14 |
6.34 |
2.33 |
|
15 |
6.23 |
2.83 |
|
16 |
6.14 |
2.68 |
|
17 |
6.13 |
2.28 |
|
18* |
6.12 |
2.23 |
|
19 |
6.00 |
2.56 |
|
20 |
5.87 |
2.19 |
|
21 |
5.73 |
2.71 |
|
22 |
5.66 |
2.50 |
|
23 |
5.62 |
2.73 |
|
24 |
5.59 |
2.58 |
|
25 |
5.56 |
3.25 |
|
26 |
5.51 |
2.46 |
|
27 |
5.38 |
2.56 |
|
28 |
5.34 |
2.31 |
|
29 |
5.30 |
2.38 |
|
30 |
5.27 |
2.86 |
|
31 |
5.26 |
2.58 |
|
32 |
5.19 |
2.60 |
|
33 |
5.18 |
2.60 |
|
34 |
5.02 |
2.63 |
|
35 |
4.99 |
2.47 |
|
36 |
4.86 |
2.51 |
|
37 |
4.86 |
2.80 |
|
38 |
4.56 |
2.71 |
|
39 |
4.53 |
2.60 |
|
40 |
4.50 |
2.81 |
|
41 |
4.44 |
2.57 |
|
Note: * Designates that only those in supervisory position answered the questions.
N = 2,101
*N = 547
Table 2: Factors Influencing Level of Job Performance
Rank |
Mean |
Std. Deviation |
Survey item |
1 |
8.77 |
1.67 |
|
2 |
8.72 |
1.72 |
|
3 |
8.68 |
2.14 |
|
4 |
7.73 |
2.09 |
|
5 |
7.70 |
2.81 |
|
6 |
7.63 |
2.21 |
|
7 |
7.56 |
2.59 |
|
8 |
7.18 |
2.13 |
|
9 |
5.91 |
2.71 |
|
Table 3: Database Demographics
Gender |
(a) Males: 49.9%(b) Females: 50.1%
|
Age |
(a) under 21: 3.2%
(b) 21-29: 38.9% (c) 30-39: 31% (d) 40-49: 15.7% (e) 50-59: 8.9% (f) over 60: 2.2%
|
Education |
(a) high school or less: 44.5%
(b) some college: 22.7% (c) specialized professional degree: 10.7% (d) undergraduate college degree: 20.7% (e) graduate degree: 2.0%
|
Length of time worked for the organization |
(a) less than a year: 18.2%
(b) 1-4 years: 33.9% (c) 5-8 years: 20.5% (d) over 9 years: 26.8%
|
Downs, C., & Hazen, M.D. 1977. A factor analytic study of communication satisfaction. Journal of Business Communication, 14(3):63-73.