By The Numbers

  1. Understanding Communication (Chapter 1)

    1.6x

    The returns to shareholders generated by companies that communicate effectively versus those that do not communicate effectively

    Watson Wyatt Worldwide.  2006.  Effective communication:  A leading indicator of financial performance, p. 6.

    14,000

    The number of definitions for the 500 most commonly used words in the English language

    Haney, W.V.  1979.  Communication and interpersonal relations:  Text and cases. Homewood, IL:  Irwin.

    51%

    of employees are satisfied with organizational communication

    Clampitt, P.G., & Williams, M.L.  2003.  How employees and organizations manage uncertainty: Norms, implications and future research. Paper competitively selected and presented at the International Communication Association Convention, May.

    3,155,760,000

    Robert Hooke’s estimate of the number of separate ideas the mind can entertain

    Barrow, J.D.  2002.  The constants of nature.  New York:  Pantheon Books, p. 117.

    83%

    of highly effective organizations respond that corporate communication is an essential part of the organization’s business strategy

    Watson Wyatt Worldwide.  2006. Effective communication:  A leading indicator of financial performance, p. 16.
  2. Examining Communication Approaches (Chapter 2)

    60%

    of employees are satisfied with communication from their supervisor

    Clampitt, P.G., & Williams, M.L.  2003.  How employees and organizations manage uncertainty: Norms, implications and future research. Paper competitively selected and presented at the International Communication Association Convention, May.

    55%

    of managers are unfit for their job

    Kaihla, P.  2003.  Getting inside the boss’s head.  Business 2.0, November: 49.

    33%

    of highly effective companies give employees the opportunity to provide meaningful input into decisions

    Watson Wyatt Worldwide.  2006. Effective communication: A leading indicator of financial performance, p. 9.

    45%

    of employees have confidence in the job being done by senior management

    Caudron, S.  2002.  Where have all the leaders gone? Workforce, 81(13):28-32.

    70%

    of communication metaphors describe the communication process as a conduit

    Reddy, M. 1979.  The conduit metaphor: A case of frame conflict in our language about language.  In The metaphor and thought, edited by A. Ortony, (pp. 284-324).  Cambridge, MA:  Cambridge University Press.
  3. Scrutinizing Ethical Issues (Chapter 3)

    43%

    of resumes contain one or more inaccuracies

    Joyce, A.  2006.  The fine line of lying. Washington Post, 26 March: F1.

    76 – 22 – 3

    Percentage of lies that benefit:
    a)the liar,
    b) the person lied to, and
    c) a third party, respectively

    Camden, C., Motley, M.T. & Wilson, A.  1983.  White lies in interpersonal communication:  A taxonomy and (preliminary) investigation of social motivations. Paper presented at the annual convention of the International Communication Association, Dallas, May.

    84%

    of corporate recruiters believe thatpersonal integrity and ethics are very important traits for job applicants

    Alsop, R.  2003. Right and wrong: Can business schools teach students to be virtuous? Wall Street Journal, September 17:R9.

    60%

    of corporate recruiters believe business schools can provide students with guidance on making ethical decisions

    Alsop, R.  2003.  Right and wrong: Can business schools teach students to be virtuous? Wall Street Journal, September 17: R9.

    80%

    of executives report having trusted the wrong person at least once in their career

    Kramer, R.  2002. When paranoia makes sense. Harvard Business Review, 80(7): 66.

    80%

    of information sent via the grapevine is accurate

    Kimmel, A.  2004. Rumors and rumor control: A manager’s guide to understanding and combating rumors.  Mahwah, NJ: Lawrence Erlbaum Associates, p. 216.
  4. Imparting the Organizational Structure (Chapter 4)

    38%

    Of employees don’t feel committed to their organization

    Katcher, B. L.  2007.  30 reasons employees hate their managers.  New
    York:  American Management Association, p. 189.

    1 of 4

    Corporate culture is 1 of 4 business fundamentals that high-performing companies must master

    Joyce, W., Nohria, N. & Robertson, B. 2003.  What (really) works:  The 4+2
    formula for sustained business success.
     New York:  HarperBusiness, p. 17.

    39%

    of employees are cynical about organizational life

    Clampitt, P.G. & Williams, M.L.  2003. How employees and organizations manage uncertainty: Norms, implications and future research. Paper competitively selected and presented at the International Communication Association Convention, May.

    #2

    ranked characteristic of top employers in the biotechnology and pharmaceutical industry is “having work and personal values that are aligned”

    Gwynne, P.  2003.  Top employers survey:  Peak performers in an enigmatic economy. Science, 302(5645), October 23:688.

    20

    the percent lower turnover rate experienced by companies that communicate effectively versus companies that don’t communicate effectively

    Watson Wyatt Worldwide.  2006. Effective communication:  A leading indicator of financial performance, p. 7.
  5. Selecting and Using Communication Technologies (Chapter 5)

    74%

    of business technology professionals consider “improving employee collaboration” as the #1 goal of unifying communication technologies

    Greenfield, D.  2008.  Communicate by design. Information Week, 13 October: 48.

    45%

    of BlackBerry users check their email before getting dressed

    McGregor, J. 2008. Making every hour count. Business Week, 1 September: 67-68, p. 68.

    59%

    of meeting planners reported that teleconferencing was substituting for some meetings

    Grant, A. E., & Meadows, J. H.  2006. Communication technology update. Burlington, MA:  Focal Press, p. 326.

    62%

    of highly effective companies have a documented intranet/internet communication strategy

    Watson Wyatt Worldwide. 2006. Effective communication: A leading indicator of financial performance, p. 14.

    40%

    of computer conferencing users do not know the gender of the other participant(s)

    Sproull, L. & Kiesler, S.  1986. Reducing social context cues: Electronic mail in organizational
    communication.  Management Science, 32:1492-1512.
  6. Managing Data, Information, Knowledge and Action (Chapter 6)

    10 – 25%

    of data records contain errors

    Redman, T. C.  2008.  Data driven. Boston: Harvard Business Press, p. 42.

    70%

    of workplace learning is informal

    Pfeffer, J. & Sutton, R.  1999.  Knowing what to do is not enough.  California Management Review, 42(1):83.

    47%

    of employees say they don’t receive the information they need to do their job well

    Katcher, B. L.  2007.  30 reasons employees hate their managers. New York:  American Management Association.

    50%

    of our brains are devoted to processing visual information

    Matter, C.  2003.  Personal communication, October 21.

    50%

    of decisions made in organizations are not fully implemented or sustained

    Nutt, P.  1999.  Surprising but true: Half the decisions in organizations fail. Academy of Management Executive, 13(4):75-90, p. 75.
  7. Providing Performance Feedback (Chapter 7)

    54%

    of employees say their performance reviews are useless

    Katcher, B. L.  2007.  30 reasons employees hate their managers. New York:  American Management Association, p. 139.

    60%

    of employees are dissatisfied with the performance feedback system

    Clampitt, P.G. &
    Downs, C.  1993. Employee perceptions of the relationship between communication and productivity.  Journal of Business Communication, 30(1): 5-28.

    61%

    of employees believe their organization tolerates poor performers

    Katcher, B. L.  2007.  30 reasons employees hate their managers. New York:  American Management Association, p. 113.

    43%

    of employees are unsatisfied with information about how they are judged

    Clampitt, P.G. &
    Downs, C.  1993. Employee perceptions of the relationship between communication and productivity.  Journal of Business Communication, 30(1): 5-28.

    43%

    of employees feel they don’t get enough guidance to improve their performance

    http://www.ipc.co/at/us/pubs/insider/showarticle.asp?Article
    ID=13243.  Date visited:  October 13, 2008.

    43%

    of employees say their good work goes unrecognized

    Katcher, B. L.  2007.  30 reasons employees hate their managers.  New York:  American Management Association, p. 29.
  8. Communicating Across Organizational Boundaries (Chapter 8)

    42%

    of white-collar workers have considered quitting over bureaucratic hassles

    Charan.  R. 2008.  Stop whining, start thinking.  Business Week, 1 September: 57-58, p. 58.

    65%

    of organizations experience major interdepartmental communication problems

    Clampitt, P.G. & Downs, C.  1993. Employee perceptions of the relationship between communication and productivity.  Journal of Business Communication, 30(1): 5-28.

    46%

    of all employees feel cooperation is good between departments

    Katcher, B. L.  2008.  30 reasons employees hate their managers.  New York:  American Management Association, p. 101.

    30% – 50%

    of all expatriate placements do not work out

    Fatehi, K.  2008. Managing internationally:  Succeeding in a culturally diverse world. Thousand Oaks, CA:  Sage Publications, Inc., p. 594.

    50%

    of companies with high communication effectiveness said they are doing a good job with their global communication

    Watson Wyatt Worldwide.  2006.  Effective communication:  A leading indicator of financial performance,
    p. 11.
  9. Communicating Change (Chapter 9)

    70%

    of initiatives fail to have lasting impact

    Kotter, J.  P.  2008.  A sense of urgency.  Boston:  Harvard Business Press, p. 13.

    80 – 90%

    of a typical change leader’s time is devoted to planning communication tactics vs. strategy

    Clampitt, P.G. & Berk, L.  1996. Strategically Communicating Organisational Change.  Journal of Communication Management, August: 15-28.

    4%

    of senior managers claim they are “very well prepared” for changes in the next decade

    Whipp, R.  2003.  Managing strategic change.  In Oxford handbook of strategy volume II:  Corporate strategy, edited by D. Faulkner & A. Campbell (pp. 237-266).  New York:  Oxford University Press, p. 240.

    52%

    of employees think their colleagues are overwhelmed by the degree of change in the organization

    Clampitt, P.G. & Williams, M.L.  2003.  How employees and organizations manage uncertainty:  Norms, implications and future research.  Paper competitively selected and presented at the International Communication Association Convention, May.

    88%

    of highly effective organizations explain the reasons behind major decisions to all employees

    Watson Wyatt Worldwide.  2006.  Effective communication:  A leading indicator of financial performance, p. 15.
  10. Cultivating an Innovative Spirit (Chapter 10)

    80%

    of all new products fail or fall significantly short of their profit forecast within six months of their introduction

    Zaltman, G.  2003.  How customers think:  Essential insights in the mind of the market.  Boston, MA:  Harvard Business Press.

    2.4 to 1

    is the estimated ratio of innovations per employee in small businesses vs. large ones

    Stringer, R.  2000.  How to manage radical innovation.  California Management Review, 42(4):71.

    5-10%

    of the success of an innovation is owed to the idea generation phase

    Sahin, K.  2003/2004.  Our innovation backlog. Technology Review,  December/January: 56-57, p. 57.

    67%

    of employees say management fails to act on employee suggestions

    Katcher, B.  2007.  30 reasons employees hate their managers.  New York: American Management Association, p.43.

    8%

    of large firms’ R&D expenditures is spent on ground-breaking innovations (as opposed to incremental improvements)

    Carlson, C. R., & Wilmot, W. W.  2006. Innovation:  The five disciplines forcreating what customers want.  New York:  Crown Business, p. 285.

    16%

    of people are classified as “laggards,” the last people to adopt an innovation

    Grant, A. E., & Meadows, J. H.  2008. Communication technology update andfundamentals.  Burlington, MA:  Focal Press, p. 44.
  11. What is Communication Effectiveness? (Chapter 11)

    80%

    of CEOs have a different perception of the company than employees

    Gossage, B. 2003. Mom & pop psychology. Inc. Magazine. December:38-39, p. 39.

    26%

    of business executives believe that the company business strategy is “well communicated and understood”

    2003. How does IT funding affect alignment? CIO Insight. November
    14:26.

    52%

    of employees do not feel free to voice their opinions openly

    Katcher, B. L.  2007.  30 reasons employees hate their managers.  New York:  American Management Association, p. 23.

    75%

    of employees identify with their organization’s values

    Clampitt, P.G. & Williams, M.L.  2003. How employees and organizations manage uncertainty: Norms, implications and future research. Paper competitively selected and presented at the International Communication Association Convention, May.

    52%

    of employees do not understand their organizational strategy and goals

    Kanazawa, M. T., Miles, R. H.  2008.  Big ideas to big results.  New Jersey: FT Press, p. 55.

    25%

    of highly effective companies measure extensively to validate the contribution that communication makes to achieving business results

    Watson Wyatt Worldwide.  2006.  Effective communication:  A leading indicator of financial performance, p. 10.

    93%

    of highly effective companies have senior management who recognize the importance of communication in achieving business objectives

    Watson Wyatt Worldwide.  2006.  Effective communication:  A leading indicator of financial performance, p. 16.