September 5, 2017 Pulse Process: A type of organizational assessment, consisting of relatively few questions, that is administered on a frequent basis admin ch12
September 5, 2017 Repetition: Saying or writing the exact same words to increase the probability that people will remember and act on the message. Note the difference between repetition and redundancy. admin ch12
September 5, 2017 Redundancy: Reiterating a central message without replicating the precise language admin ch12
September 5, 2017 Opinion leaders: Informal leaders, respected for their insight and expertise, who serve a vital and influential role in the employee social structure admin ch12
September 5, 2017 Thinking routine: The thought process leaders use to make decisions, including what factors they consider, how they weight the factors, what tradeoffs they make, and why they make the decisions they do admin ch12